T&C’s

Definitions

In these terms and conditions “Henry Herbert” means Henry Herbert Limited. “Customer” means the person buying or requesting services and / or products from Henry Herbert Limited. These conditions of sale apply at the point of sale, wherever a sale is made. All transactions are governed by English law.

The service that Henry Herbert Limited provides falls under the supply of goods made to a customer’s specifications or which are clearly personalised.

General Terms

The information contained in this website has been prepared solely for the purpose of displaying and providing general information about Henry Herbert Limited, its partners (if any) and the services that they offer.

Whilst every effort has been made to ensure that the information provided is accurate, it does not constitute any form of advice, recommendation, representation, endorsement or arrangement by Henry Herbert Limited.

The Terms & Conditions presented is believed to be reliable and trustworthy but it is subject to change at any time without notice by Henry Herbert Limited.

Conditions of Sale

When a customer orders garments from Henry Herbert, the Henry Herbert tailor will normally take a deposit. This is the customer’s instruction for Henry Herbert to proceed with the order and the customer’s acceptance of the Henry Herbert Terms & Conditions of Sale as laid out in this document. The receipt that they are given will also clearly state that Henry Herbert Limited employs the Terms & Conditions as laid out in this document and where they can be obtained. In some cases, the Henry Herbert tailor may take a 100% deposit. This would only be in exceptional circumstances, such as, for example, the garment (or garments) being made unusually quickly, at the demand of the customer.

Cancellation Policy

Should the customer wish to cancel their order (or orders), they have seven days to do so from the date of order. With each order, the customer will be given a Notice to Cancellation form. The customer may use this form if they wish, or any other form of communication to cancel their order. The Notice to Cancellation must be acknowledged by Henry Herbert and will be done so upon receipt. If the cancellation is received within seven days, the deposit will be returned, minus any expenses Henry Herbert may have already reasonably occurred. This may include, for instance, cloth which as been cut or any other initial work started on the order. Upon cancellation within the seven days, the order will not be completed and the deposit (minus incurred expenses) will be returned.

If the cancellation occurs after the seven day period, no part of the deposit cannot be returned.

If a cancellation of an order is made once the goods have been completed, no refund whatsoever can be made as these are personalised items.

Copying a suit or shirt or other garment

In some circumstances, a customer may ask Henry Herbert Limited to copy a garment or garments. This is a facility that Henry Herbert Limited can offer. However, there is no guarantee that the copy will be an exact match. This may be due to a variance in the cloth, Henry Herbert using alternative tailoring methods to those originally used or any other reason. If there is no exact match, Henry Herbert cannot be held responsible for any variance and full payment for the garments will still be due.

Returns

Henry Herbert always recommends a baste fitting. This is an opportunity to properly fit the garments to each customer.

Once your garment has been finished, you will be responsible for all future tailoring and alteration costs.

Garments which have been finished cannot be refunded or exchanged.

Deadlines & Deliveries

On completion of an order you will receive an expected delivery date from Henry Herbert.

Turnaround and receipt of orders may vary depending on current order volumes, fabric availability, or on specific requirement orders. The supplier will endeavour to complete orders within the agreed period. Should there be a delay in the dispatch of a customer order, Henry Herbert will not be held liable for the delay, in any respect, including financial.

Fabric & Pricing

Henry Herbert will make every effort to represent a fair image of the cloth, but different fabric production runs and varied computer monitor settings mean that samples fabric and images may vary from the final garment. All fees, charges and prices are subject to change without prior notice. The price will be clearly stated to each customer and varies depending on cloth and other tailoring detail.

Henry Herbert shall not be liable for the following:

• any monetary or other loss incurred by the Customer resulting from an order or other contact with Henry Herbert
• any loss or additional expense relating to a change in the dimensions of a Customer after the order was placed.
• making any style changes to an order that are requested after the order has been placed and processed
• any fees and costs incurred by the Customer in accepting and / or collecting their garment.

Alteration Service

Henry Herbert offers an alteration service. Henry Herbert cannot be held responsible for any loss, change of colour or any other event that any alterations order may experience to any alterations that Henry Herbert Limited is asked to make.

Copyright

All content including pictures, designs, logos and photographs, text written and other materials on this website belong to Henry Herbert. However if you want to use Henry Herbert photographs or illustrations, as many magazines and newspapers do, let us know and we will do all we can to help.

The Company

Henry Herbert Limited is a British company governed by the laws of England and Wales. Whilst every effort has been made to ensure that the information provided is accurate, it does not constitute any form of advice, recommendation, representation, or endorsement by Henry Herbert Limited.