Henry Herbert Terms & Conditions
1. Terms & Conditions
These Terms & Conditions are full and final. These Terms & Conditions apply to Henry Herbert Ltd, trading as Henry Herbert Tailors and is the subject of contract between Henry Herbert and the Customer.
In these terms and conditions “Henry Herbert” means Henry Herbert Limited and/or Henry Herbert Tailors. “Customer” means the person buying or requesting services and / or products from Henry Herbert Limited. All transactions are governed by English law. The service that Henry Herbert Limited provides falls under the supply of goods made to a customer’s specifications or which are clearly personalised.
3. General Terms
The Terms & Conditions presented is believed to be reliable and trustworthy but it is subject to change at any time without notice by Henry Herbert Limited. Our visiting service is for Zone 1 only.
4. Conditions of Sale
When a customer orders garments from Henry Herbert, the Henry Herbert tailor will take payment. This is the customer’s instruction for Henry Herbert to proceed with the order and the customer’s acceptance of the Henry Herbert Terms & Conditions of Sale as laid out in this document as the contract. The receipt that they are given will also clearly state that Henry Herbert Limited employs the Terms & Conditions as laid out in this document and where they can be obtained online.
5. Deliveries (1)
We will only – and without exception – make deliveries to the registered card holder’s address. This is to prevent against fraudulent activity.
6. Deliveries (2)
On completion of an order you will receive an expected delivery date from Henry Herbert. Turnaround and receipt of orders may vary depending on current order volumes, fabric availability, or on specific requirement orders. Henry Herbert will endeavour to complete orders within the agreed period. Should there be a delay in the dispatch or delivery of a customer order, Henry Herbert will not be held liable for the delay, in any respect, including financial.
7. Deliveries (3)
Customers who request shipment of goods to an address outside of the UK will be required to pay the full courier cost and any local customs duties and taxes. Under no circumstances will Henry Herbert will be held responsible for these charges.
8. Deliveries (4)
Any goods which are sent in transit is the responsibility of the shipping company. Henry Herbert cannot and will not be held responsible for any goods damaged, lost or subject to any misperformance in transit.
9. Cancellation Policy
Should the customer wish to cancel their order (or orders), they have seven days to do so from the date of payment. Cancellation can be made in written or email form and must clearly state a request for cancellation and a reason why. If the cancellation is received within these seven days, the payment will be returned, minus any expenses Henry Herbert may have already reasonably occurred, such as cloth already cut. Upon cancellation within the seven days, the order will not be completed and the payment (minus incurred expenses) will be returned. If the cancellation occurs after the seven day period, no part of the payment can be returned. If a cancellation of an order is made once the goods have been part or fully completed, no refund whatsoever can be made as these are goods made to a customer’s specifications or which are clearly personalised.
10. Copying a suit or shirt or other garment
In some circumstances, a customer may ask Henry Herbert Limited to copy a garment or garments. This is a facility that Henry Herbert Limited can offer. However, there is no guarantee that the copy will be an exact match. If there is no exact match, Henry Herbert cannot be held responsible and full payment for the garments will still be due.
Garments which have been finished cannot be refunded or exchanged. If a garment has been finished and delivered and the customer is not happy about any element of it, this must be reported to Henry Herbert within three days of its delivery. Any requests for further alterations after this period cannot and will not be considered under any circumstances.
12. Fabric & Pricing
Henry Herbert will make every effort to represent a fair image of the cloth, but different fabric production runs and varied computer monitor settings mean that fabric samples and images may vary from the final garment. All fees, charges and prices are subject to change without prior notice. The price will be clearly stated to each customer.
Please note: for shirt vouchers the scootering service does not apply. All shirt voucher fittings take place at our workshop. It is a working environment. The voucher is valid for three months – if used afterwards there may be a small surcharge. Vouchers cannot be refunded, replaced or exchanged.
14. Henry Herbert shall not be liable for the following:
– any monetary or other loss incurred by the Customer resulting from an order or other contact with Henry Herbert
– any cloth sample that does not vary substantially from the finished article, since different fabric production runs and varied computer monitor settings mean that fabric samples and images may vary from the final garment.
– any loss or additional expense relating to any change required or requested to the garment or garments.
– making any style changes to an order that are requested after the order has been placed and processed
– any fees and costs incurred by the Customer in accepting, receiving, returning and / or collecting their garment, before, during and/or after transit.
15. Copyright & Trademark
All content including pictures, designs, logos and photographs, text written and other materials displayed by Henry Herbert belong to Henry Herbert Limited. However if you want to use Henry Herbert photographs or illustrations, as many magazines and newspapers do, let us know and we will do all we can to help.
15.b. Copyright, Image & Trademark Infringement
Copyright, Image and/or Trademark infringement is taken very seriously and will incur costs. If Henry Herbert Ltd suffers such infringement, we will seek immediate action as follows:
First 24 hours: The offender will be asked to immediately remove the infringement with a link to this notice informing them of our Terms & Conditions. The offender will be notified by email, telephone and in writing – copies of which can be obtained at no cost. The offender will be told of the implicit legal and court costs which will be incurred if the infringement is not removed within 24 hours.
Thereafter: if this has not been successful after the first 24 hours, Henry Herbert Ltd reserves the right to immediately employ legal services to seek removal of the infringement. All legal and court costs will be sought for recovery by Henry Herbert Ltd by way of Court Order against the defendant and/or their representatives.
16. The Company
Henry Herbert Limited is a UK company governed by the laws of England. Whilst every effort has been made to ensure that the information provided is accurate, it does not constitute any form of advice, recommendation, representation, or endorsement by Henry Herbert Limited.
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