Tag Archives: customer

Just when is bespoke, well, bespoke?…..

 Just when is bespoke, well, bespoke?.....

Just what does bespoke mean?

It is a term that our industry is constantly challenged by. To many people it can mean many different things. It can range from the absurd arguments – something being made in the Far East versus in the United Kingdom, to a battle between theorists about the number of hand stitches that go into every garment. Very respected tailors have offered their thoughts before, suggesting the word bespoke comes from the word bespoken (to be-speak your cloth).

However, a qualified tailor in China can be just as good as a tailor on Savile Row. And what if the tailor on Savile Row is Chinese? And the tailor in China is British? As strange as it may seem, it happens. Where does the argument about garments being made overseas conclude in those circumstances?

Similarly, there are tailors who insist on a minimum of five, six or even seven fittings for every suit they make. But what if the customer doesn’t need it? Surely the process is there to serve the customer, not the tailor. Similarly, what if a tailoring house has only one house style….is that really a bespoke service for the customer? There are some fabulous tailors, but they may only offer one house style cut, albeit in any size and figuration you may wish. But is that truly bespoke?

Cutting the cloth and who cuts the cloth is often the crucible of many arguments.  And what if a machine cuts the cloth from measurements the cutter has decided?  A laser machine cuts much more finely than garments which are hand cut. Hand cutting leaves lots of loose threads and room for many complaints from a customer, but some prefer it. So why not let the customer – with guidance – cut some of his own cloth. Surely a customer cutting his own cloth would be truly bespoke?

Additionally, but just as importantly, I firmly believe that a bespoke garment is not just about providing a unique pattern and size to each and every customer. It is about providing a truly bespoke service. Is  bespoke when a customer is expected to meet a tailor between 9am-5pm, Monday-Friday and at just one location: the tailor’s shop? Is it a truly bespoke service when a garment is being sent to a customer, that the customer cannot choose the exact hour and even minute they want it delivered? Should a customer not have the mobile telephone number of their tailor, so that when something does go wrong – a split hem or a loose thread – that the tailor can have it fixed in an instant for that all important meeting or cocktail party?

A truly bespoke suit or shirt can only so called, I believe, when it is complemented by a truly bespoke service.

Please do email me your thoughts at cc@henryherbert.com

Written by Charlie Baker-Collingwood, Proprietor of Henry Herbert Tailors


Well, that’s a first for HH!

epaulettes Well, thats a first for HH!

Well, that’s a first for a Henry Herbert suit. A request for epaulettes on a customer’s suit – probably last seen in the 1970’s. They are fastened to the shoulder by a strap or “passant“, a small strap parallel to the shoulder seam and the button near the collar. This particular customer may prove to be a trend forecaster…who would have thought double breasted suits would make a comeback afterall?

A dashing gentleman in a dashing Henry Herbert suit….

Bespoke Wedding Suits 300x199 A dashing gentleman in a dashing Henry Herbert suit....

Fabric: English wool

Fabric source:  West Yorkshire, England

Cut: Elegant, Three Piece, Single Breasted

Occasion: Wedding

Notes: A great looking Henry Herbert suit modelled extremely well by its customer, Mr Tom Duxberry. The fabric is from Bateman & Ogden in West Yorkshire and sits sharply on top of the single button waistcoat. Tom is owner and chef of the lovely Marneys Village Inn, in Weston Green, Surrey.

Henry Herbert Bespoke Shooting Shirt

Images & Video

Bespoke Shooting Shirt

Tailor’s Notes
A Henry Herbert shooting shirt, handmade in England, for an Austrian customer. We used a set of special fabrics from Acorn Fabrics, in Lancashire. They are one of the last remaining English shirting fabric companies left in the country.

The Construction
Over a dozen upper body measurements were taken by our shirt makers so that the shirt was a perfect fit. We did this in order to match the precise contours of the shoulders with the customer’s preference for cuffs & collars . It took four weeks to make.

Details
Every Henry Herbert shirt comes with removable brass collar bones, mother of pearl buttons and each one is finished with the finest single stitching. Our shirts are from £140.

Find out how to order a shirt